wawa lead customer service associate job description
Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Wawa, Inc. is an equal opportunity employer. Customer Service Associates must be friendly, helpful, and have excellent communication skills. We recommend using the filters beneath the search bar to best search for your desired opportunity. Required fields are marked *. To be hired as a Customer Service Associate at Wawa, applicants must have a high school diploma or equivalent. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. Store 5222 - New Smyrna Beach, FL 32168. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Learn how this feature works. Location: Field. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Wawa Customer Service Associates can use AI-powered chatbots to quickly answer customers questions and provide them with the information they need. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. The estimated base pay is $35,763 per year. Greet and provide an enjoyable shopping experience for all customers. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. Join us or tag a friend to apply! Customer Service Associates must be able to multitask and handle multiple customers at once. Prepare all made to order food and/or beverages according to recipe or customer specifications. Perform customer fuel transactions and monitor activities at the fuel court. Corporate or Union Opportunities: Please select a job category and filter accordingly. About this jobFind your commute. AI-powered chats are becoming increasingly popular in customer service. Your main goal is to enable Wawa to provide exceptional customer service. Get notified about new Customer Service Specialist jobs in Absecon, NJ. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Want to receive job alerts for similar jobs? We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Store 5284 - Miami Gardens, FL 33056. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Wawa, Inc. is an equal opportunity employer. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. You can unsubscribe from these emails at any time. Click the link in the email we sent to to verify your email address and activate your job alert. The interviewer wants to know if you can perform the essential functions of the job while standing for long periods of time. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Additional pay could include bonus, stock, commission, profit sharing or tips. Customer Service Representative job title. Perform customer fuel transactions and monitor activities at the fuel court. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. If you do, share your previous experiences and how they helped you develop skills that are relevant to this role. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Maintain proper cash levels in register drawer and change machines. Location: Field. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . Then, I offered to remake his meal for free. Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. For Technical Issues please email: [emailprotected] . Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. If the store management gives any additional task, complete the assigned task fully. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Pull expired items, document and discard. Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate Shift supervisors are responsible for overseeing the customer service associates and ensuring that the store runs smoothly. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Maintained high standards of customer service during high-volume, fast-paced operations. Happy Veterans Day from your friends at Wawa! Pull expired items, document and discard. Persuasive Speaking Skills. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Ready to see if youre the next Wawa associate? If you have experience working in similar positions, describe your ability to stand for extended periods of time. Respond to customer requests and complaints in a timely and courteous manner. Identifying customer needs. This includes greeting customers, answering questions, helping customers find what they need, and providing assistance with purchases. attitude. Job Title: Customer Service Associate. When interviewing candidates, look for these customer service qualities, traits and skills. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Proven exemplary customer service skills. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Stop fuel pumps if necessary. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Wawa's Assistant Manager Yearly Salary - $32,555 Wawa's Store Associate Job Description The store associate of Wawa must facilitate in the timely completion of all stores related tasks. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Utilize the GREAT customer service and customer recovery model to ensure customer engagement. You can also receive alerts via instant message. See Lead Customer Service Associate Salaries at other companies. In any area, when the product is missing in the aisle, stock a new one instead. STR00583 - Mechanicsville, MD 20659. Job Title: Customer Service Associate. Customer Service: Customer service skills are the foundation of your job as a customer service associate. Happy Veterans Day from your friends at Wawa! Previous customer service experience is preferred, but not required. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Visit the Career Advice Hub to see tips on interviewing and resume writing. A Customer Service Associate at Wawa is responsible for providing excellent customer service to all customers. Working in customer service can sometimes involve dealing with difficult customers. Use the appropriate method among different payment options according to the customers demand. I had overslept and rushed to get ready. View email address on jobs.institutedata.com, View phone number on jobs.institutedata.com. Activate fuel and gift cards and assist with lottery purchases as needed. Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. Department: Store Operations. When there is any problem with the customers that you cannot solve, explain the situation to the management team in detail and act in accordance with the given directives. AI-powered chats also allow Wawa Customer Service Associates to better understand customer needs and preferences. Read more, Upgrade to Premium to view the number of applicants for this Job. We thank our Associates for being a part of our journey in the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. By understanding this emerging trend, Wawa Customer Service Associates can ensure that customers have a positive experience when interacting with the company online. Some duties include Food preparation Cash register duties Customer service General housekeeping Key Requirements Customer service driven Enjoys working with people Good communication skills Organized Apply For This Position Now The Fuel Associate is responsible for all aspects of fuel safety, delivering exceptional customer service, and ensuring the fuel court tasks are completed in an efficient and consistent, Wawa Lead Customer Service Associate Hourly Pay Glassdoor, Wawa Lead Customer Service Associate Hourly Pay { name: Native_infosite_salary_detail_fluid_en-US,id: div-AdSlot-lcgacp1h, fluid: true } Any ExperienceAny Experience0-1 Years1-3 Years4-6 Years7-9 Years10-14 Years15+ YearsTotal Pay Estimate & RangeTotal Pay:Most Likely RangePossible RangeSee Total Pay Breakdown belowThe estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. 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wawa lead customer service associate job description